Returns & Shipping
- Please choose carefully. We do not accept returns or give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired or replaced, significantly different from their description.
- Products that are having a faulty assessment conducted will not be eligible for a cash refund if found to be working in correct order. In this circumstance, the product can either be returned to the customer or a store credit for the price of the product applied.
- Pre-order cancellation will attract a 50% restocking fee.
Receipt as proof of purchase with your name and details must be shown. Where returns are approved for any reason, goods must be in original condition and in their original box, unused (unless faulty and unrepairable or irreplaceable). Everything that was sent out to you must be all returned back. Approved returns must be made within 30 days of delivery, except when an item is faulty. The fault in the product must be reported within 7 days of the purchase date. All returns must be expressly approved by us in writing prior to being sent back to us. Please send this to: glamlashgoldcoast@gmail.
- Please provide photos along with your email to show the fault. This must be attached to the email.
- You will be responsible for shipping costs for returning your item unless deemed faulty. We will provide details on how to do this via email. A drop off option may be available, please ask in your email if this option is viable at the time.
- Glamlash - takes no responsibility for lost items when sending returns, so we suggest that you ship them via registered and tracked post / freight with adequate insurance.
- Please note - Items must not be worn, used, they just be in original condition when finding the fault with the product. Used items (magnetic lashes) can not be returned or used.
- When sending your items back we will provide an address to you via email.
- For domestic shipping - We use Australia post express, items over $50 within Australia is free shipping.
- Overseas shipping we will seek to use reliable companies like DHL, Australia post etc and all orders will be provided a tracking number.
- All orders are supplied with a Tracking Number (unless sent via Freight) and can be traced by clicking on the link provided once your orders are despatched.
- Our delivery providers deliver Monday to Friday, excluding Public Holidays.
- If you have any delivery instructions please include these in your order. Orders will be left in a safe place on delivery or taken to your local Post Office for pick-up. Freight items will need to be signed for on delivery.
- Shipping time may take longer for rural/non-central areas.